Chapter Three: Terms and Conditions

Excited to found a casino that seems to be the best fit for you. It offers all the latest games, exciting features, and some of the best welcome bonuses on the market. But before you rush into signing up to make a deposit, we recommend you read the terms and conditions – these often give you a better idea of the inner workings of the casino is set up, especially when it comes to bonuses.

In this chapter, the team of experts at will break down those often lengthy terms and conditions and explain confusing casino jargon so that you can fully understand what you are agreeing to sign up for.

What do terms and conditions mean in online casinos? 

Terms and conditions are the legal agreements between a service provider and the customer. In today's world, pretty much everything you sign up for has terms and conditions, from your phone contract to your house rental. The only problem with T&Cs is that they’re often too long, and not so many people volunteer to read them.

Casino and casino bonus terms and conditions detail the management of your personal information, deposit and withdrawal procedures, betting rules, banking options, and prohibited activity, amongst other details.

They also provide additional company information such as contact information, their rights as an organization, and who their affiliated companies are.

Why do Casinos have terms and conditions?

As mentioned above, Terms and conditions are really just a contract between you and the casino that is designed to protect both parties. Ensuring that both the players' and casinos' obligations are met.

Ultimately, a casino is a business whose aim is to generate revenue for its owners or creditors. As such, the terms and conditions will protect them from losing large sums of money, when giving away bonuses or other incentives. Features like the house edge and the wagering requirements are often there to ensure that the house always has a slight mathematical advantage over players.

With this acquired knowledge, it’s even more essential to be fully aware of the casino’s terms and conditions. When you’re playing with real money on terms defined by the casino, make sure to choose a casino that offers the best chance of winning withdrawable cash with funds you’ve wagered.

Where can I find the casino terms and conditions? 

Technically they should always be easy to find. Often presented as a link available when signing up, or in the footer area of the website, while other casinos may place the terms and conditions text in the player account section. On the off chance, you can’t find them, you should ultimately get in touch with the customer support team.

Know your customer (KYC) 

Every licensed casino has to verify that each customer is who they claim to be. This is done by checking each player’s contact and payment information. For Pay n Play Casinos, this is completely handled by Trustly.

All Casinos are legally required to carry out this step by the governing body for the purposes of preventing underage gambling and limiting fraud. In specific instances, online casinos may ask for additional documentation to prove the players’ source of income.

What does this mean for players who choose the Hybrid Pay n Play model? Well, you’ll need to verify your age and identity before:

  • Depositing any funds into your account
  • Accessing any demo games on the casino site or App.
  • Placing bets at the casino with either your own money, a free bet, or a bonus

You will also be required, as a minimum, to verify your name, address, and date of birth in order to be able to play. Casino operators will ask for copies of the following documents to validate the subscription:

  • A utility bill or an old bank statement
  • A scan of your passport or photo ID
  • The front and back of the card used to make your first deposit.

If you don’t provide this information, then the casino may take steps to restrict your account until you do.

Deposits and withdrawals

Understanding a Pay n Play casino’s deposit and withdrawal rules is pretty important as you’re trusting the Casino with your money. This includes withdrawal times and fees.

In order to play real money games, in the vast majority of online casino games, you will need to have money deposited in your account.

Of course, this agreement is designed to help the casino uphold its requirement to provide a fair experience for all players. By signing off on the terms and conditions, you are agreeing to two key terms:

  • Your money hasn’t been earned illegally
  • Your money is coming from a securely funded account

Prohibited activity 

Most casinos don’t allow any software program, robot, or external aid endowed with artificial intelligence to help you make your winnings. Some betting strategies such as the martingale, or card counting for blackjack are also prohibited.

Bonus terms and conditions

Wagering requirements 

Wagering requirements are often attached to all types of bonuses such as the welcome offer, Free spins, or those matching deposits. These specify that before you can withdraw any of your winnings from an offer, you must wager the value of either your stake, bonus, or a combination of the two, a set number of times.

Time limits 

In addition to the bonus wagering requirement, most casinos will set time limits. These usually let you know how long you must claim your bonus and how long it’s valid for. Some casinos are generous, allowing up to 30 days for wagering requirements to be met.

Caps on maximum winnings 

Mostly applied to free spins. You are also likely to come across maximum winning caps which limit how much you can win from a bonus. This prevents players from winning huge sums of money using bonus money. So even if you hit the jackpot, you’ll only be able to withdraw up to a certain amount specified in the terms and conditions of the bonus you played with.

Game weighting restrictions 

When playing through your bonus winnings to complete the wagering requirements, It is important to be mindful of the type of game you choose to play. The percentage of your stake that contributes to the wagering requirement drastically varies depending on the game category.

It’s often the case that 100% of your stakes on slot machines contribute to fulfilling the wagering requirement, 50% for table games, and so on. Stakes on some games may not count towards meeting the wagering requirements at all.

This is referred to as game weighting. You’ll usually find a table outlining these details for each casino in the terms and conditions.

Enforcing the terms and conditions

Each casino has its own policy, but they all generally have the same core structure and the same standard approach to their enforcement.

In some cases, some casinos state that should they discover a customer breaking their rules, they hold the right to “lock and/or permanently close a player’s account without prior notice,” as well as reserving the right “to seize all of the funds in the player’s account (and to reverse any pending withdrawals).”

Learn more:

Chapter 1: Responsible Gambling
Chapter 2: Privacy and Policy
Chapter 4: Stick to your limits
Chapter 5: Wagering Requirements
Chapter 6: Glossary